Refund policy

Returns & Refunds

Because many TX Phoenix Boutique items are custom, personalized, made-to-order, or produced specifically for your order, custom and personalized items are final sale and cannot be returned or exchanged.

Non-custom items may be eligible for return within 30 days of delivery. Items must be unworn, unused, unwashed, and in their original condition. Please contact us before returning any item.

Damaged or Incorrect Orders
Please inspect your order when you receive it. If your item arrives damaged, defective, or you received the wrong item, contact us as soon as possible so we can make it right.

Custom & Personalized Items
Custom apparel, personalized items, special-order items, team orders, spirit wear made specifically for your order, and items customized with names or numbers are final sale unless there is an error on our part.

Sale & Clearance Items
Sale, clearance, and final-sale items are not eligible for returns or exchanges.

Exchanges
For eligible non-custom items, please contact us first regarding an exchange. Custom and personalized merchandise cannot be exchanged for sizing, color, or design changes once it has been produced.

Refunds
If a return is approved, we will notify you after the item has been received and inspected. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or card provider.

Questions? Contact us at txphoenixboutique@gmail.com.