Return Policy

RETURN & EXCHANGE POLICY

Because many TX Phoenix Boutique items are custom, personalized, or made to order, custom and personalized items are final sale and cannot be returned or exchanged unless there is an error or defect with your order.

NON-CUSTOM ITEMS
Eligible non-custom items may be returned within 14 days of receiving your order. Items must be unworn, unused, unwashed, and in their original condition. Please contact us before returning an item.

CUSTOM & PERSONALIZED ORDERS
Custom, personalized, team, school, spirit wear, preorder, and made-to-order items are final sale. Please double-check names, numbers, sizes, colors, and other customization details before placing your order.

DAMAGED OR INCORRECT ITEMS
If we made an error or your item arrives damaged or defective, please contact us as soon as possible with photos of the item. We’ll work with you to make it right.

SIZE ISSUES
Because many of our products are made specifically for your order, we cannot guarantee exchanges due to ordering the wrong size. Please review available sizing information before ordering.

SALE & CLEARANCE ITEMS
Sale, clearance, mystery items, gift cards, and final-sale items cannot be returned or exchanged.

LOCAL PICKUP
Local pickup orders must be picked up within 30 days of notification that the order is ready. Items not picked up within 30 days may be restocked or resold and are not guaranteed to remain available.

SHIPPING
Original shipping charges are non-refundable. Return shipping costs for eligible non-custom returns are the responsibility of the customer unless the return is due to an error by TX Phoenix Boutique.

QUESTIONS?
Please contact us at txphoenixboutique@gmail.com with any questions about your order or whether an item is eligible for return.